Shipping Policies

SAMPLE BOX SHIPPING POLICIES:

What are your Sample Box Guidelines?
- The Sample Box is available free of charge for first-time customers only.
- Customers are responsible for covering delivery and shipping fees for their first Sample Box.
- Following the initial Sample Box, regular pricing will apply to all products.

TRACKING YOUR ORDER:

You can track your order through the FedEx website. Click here and enter your tracking number sent via email (always check your spam folder just in case).
FedEx Tracking Info: https://www.fedex.com/en-us/tracking.html
Boxes are shipped 24-72 hours before your delivery date, if you do not receive your tracking number via email, please send us an email at sales@bellevueroses.com or call us at 305 537 9682. We are here to help and will be happy to assist.

CANCELATIONS:

Orders may be canceled with a minimum of 8 business days' notice before the scheduled delivery date.
No cancellations can be accommodated within 7 business days of the scheduled delivery date, as our products originate directly from our Ecuadorian farm. Typically, roses are processed and prepared for shipment 2 days before departing the farm.
Once the product has been shipped, changes or cancellations cannot be made. To cancel an order, please send an email to your sales representative or sales@bellevueroses.com with the subject line "CANCEL ORDER." Please include your order number, business name, and order details in the body of the email.
A confirmation email verifying the cancellation of your order will be sent within 48 hours.
Online order cancellations are subject to a 5% cancellation processing fee, reflecting credit card fees and transaction costs. You will receive a refund for the amount paid, minus the 5% cancellation processing fee.

DELAYS:

we ship all of our boxes via FedEx, with 99% of orders arriving promptly as scheduled. While we strive for on-time deliveries, please note that occasional shipping delays may arise and are beyond our control. Bellevue Roses cannot be held responsible for logistical delays, and credits will not be issued for unforeseen delays.
To mitigate any potential issues, we recommend selecting a delivery date 4-5 days before your event.