CLAIMS & REFUNDS POLICIES
It is always our goal to ship top-quality Ecuadorian products to our clients, however, we know on occasion problems may occur. Due to COVID-19 plus customs delays and freight delays, Bellevue Roses won´t accept any credits due to DELAYS. We work hard to send the roses on time and in perfect condition, however, these problems are not on our hands. We encourage our clients to always plan ahead and place the orders within a time window in case a delay may occur.
Please speak with your sales rep regarding your claim within 48 hours of receipt of the product, or your claim will not be accepted.
To process your claim please ask your sales rep to send the claim form document file to complete and share the following information:
- Business name
- Invoice number and date or Online order in the case.
- Product information detailed: variety name, stem count & length
- Reason for claim (with explanation) please be specific; not just “bad”- mold, brown, botrytis, or smashed.
- Full credit amount of claim.
- Minimum of 3 photographs of the product. These must demonstrate the problem and the number of stems impacted,
with a close-up of the products and a larger and clear view.
- Boxes labels photographs.
Process time: All credits are checked and approved every 2 weeks. Your claims are registered and processed along with others,
please expect 2 weeks to have a notification from Accounting Department.
*Always send your claim to your sales rep with a copy to firstname.lastname@example.org
Bellevue Roses is not responsible for problems during shipping from our farm to your door, including late deliveries caused by weather or acts of God.
- All refunds will be sent back to your original payment method
- A refund/claim request must be placed within 48 hours after roses have arrived at your door, with proper photographic endorsements (as claim policy shows).
- Duplicated orders with stripe method: It will be processed within 3-5 business days to the same payment source
Due to weather conditions, problems may occur. If this happens, we will contact you ASAP to check on replacements or do the refund in case.
If a refund needs to be issued, please expect it within 3-5 business days to the same payment source.
Please remember refunds will be made to the same payment form.