Need some help? FAQ's

How many stems come in a bunch?

We work with 2 types of boxes depending on the stem size.
- For the Quarter Box: Minimum order quantity of 100 stems. Can be a mix of colors and varieties
- For the Half Box: Minimum order quantity of 200 stems. Can be a mix of colors and varieties

Bellevue Roses will make every effort to complete your orders as confirmed, however, it is subject to grade and variety.
For further information about this, you can contact us at sales@bellevueroses.com or call us to: 305 537 9682

Bellevue roses are fresher than the roses available in the local wholesale
Since you have purchased Bellevue roses directly from our farm, your roses were carefully selected, cut, packed, shipped,
and delivered directly to your doorstep – with no middlemen.
Our roses are guaranteed to last on base up until 14 days.

We suggest you place your order at least 1 week to 3 weeks in advance prior to your delivery date
The earliest orders will be fulfilled first.
Waiting to the last moment could risk that we are sold out of any variety you need, this is very important if a specific variety sells out
After we receive your order, a customer service representative will call you to verify your order
It is very important to know that, ordering in advance allows for confirming availability

You can cancel your order at least 8 business days prior to your delivery date.
No cancellations will be accepted within 7 business days of a scheduled delivery date, our product comes directly from our farm in Ecuador
and the roses are often processed and prepared for shipment 2 days prior to leaving the farm.
Once the product has been shipped, changes or cancelations are not possible, whenever you need to cancel any order
please send an e-mail to your sales rep or sales@bellevueroses.com, with the subject heading CANCEL ORDER.
Please type your order number along with your Business name and Order Number in the body of the email
You will receive an email notice verifying the cancellation of your order within 48 hours.

Yes, we do! Please check all the information with your sales rep.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover.
We also accept payments via PayPal and Payment links sent via email by our Accounting team.
If neither of these payment options works for you or your company, please contact us at 305 537 9682 to discuss other payment options.

Unfortunately, we are not able to promise an exact delivery time.
We ship the roses straight from the farm to your door (we sent tracking numbers via the FedEx system please check your email
or your spam inbox in case you are missing the information).
FedEx usually delivers during the day until noon and sometimes depending on zip code, later afternoon
Please contact FedEx at 1.800.GO.FedEx to confirm what time they guarantee delivery for your specific zip code

Always check your spam inbox first, sometimes the email goes there.
Add our emails to your address book or contacts. If your email service has an option to mark as “Not Spam,” “Remove From Spam,”
or something similar, you can always click that too.
If you still not getting, please contact your sales rep, send an email to sales@bellevueroses.com or give us a call and let us know
you are not getting this information. Is very important that you let us know.

Please contact your sales rep, email us to sales@bellevueroses.com or give us a call , so we can add your email address to our data base and make sure you get our newsletter information. Believe us, you dont want to miss any important information!

It takes 4 days to travel the roses from our farm to your doorstep.
4 days before your order is scheduled to be delivered, your roses are processed, packaged, and sent to the airport in Quito, Ecuador
3 days before the order arrives, it flies to the United States where it is inspected by US customs, 2 days before your order is delivered
it travels from US customs to the FedEx Hub in Memphis to get connected with another flight in your city.
We guarantee a cold chain all the way, roses are specially prepared for their journey and are kept fresh in refrigerated trucks